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FAQ - Dona D'Aigua
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FAQ

Can I change or cancel an order I just placed?

Yeah sure! But you must be quick, you have 24 hours to change or cancel an order.

To change or cancel an order write me at orders@donadaigua.com, indicating the order number or the products you want to cancel.

Are you getting this back in stock?

Surely not 馃檨 We are sorry

Our products are handmade and that is why they are unique.

Can I return something I bought?

Yes and I’m very sorry that you don’t like it.

You have 14 days to return it, as contemplated by European law on the return of products.

For more information click here.

I got my order and something is wrong, what do i do?

If you have received a wrong order or a broken product write me as quickly as possible at orders@donadaigua.com

I will try to solve your problem in the best way.

What countries do you sell for?

I sell to Germany, Belgium, Croatia, Denmark, Spain, France, Ireland, Latvia, Luxembourg, Netherlands, Sweden, Bulgaria, Slovakia, Estonia, Greece, Malta, Poland, Czech Republic, Austria, Cyprus, Slovenia, Finland, Hungary, Italy, Lithuania, Portugal, and Romania.

If the country where you live does not appear in this list and you are interested in buying, send me a message at shop@donadaigua.com

Thank you 馃檪

How much is shipping?

The cost of shipping varies from the country where you live.

>> You can check all information here <<

How long does shipping generally take?

The shipment of the order in general can take between 2 to 8 days, depending on the country to which it is sent.

You can check here a list of the approximate time it will take to get to your home.

What type of payments do you accept?

We accept payment through聽Credit Card聽or Apple Pay.

If you want more information about these payment methods click here.

Do you sell gift cards?

We are working to have gift cards available for Christmas, at the moment I do not have that service available.

Do you have discount coupons?

Yes, we have! To get discount coupons you have to pay attention to your mailbox or our Instagram and Facebook accounts.

Sign up for my newsletter to receive promotions and discounts!

Can I post about DONA D'AIGUA on social media?

Of course! When you talk about us on social networks, We聽ask you please to identify me to be up to date with what you have published.聽

Thank you, all critics are welcome.

Have you not found an answer to your question?

If you have not found an answer to your question write me here or to the email hello@donadaigua.com