Returns & Exchanges

To return or exchange any item you must contact us as quickly as possible. You must write an email to orders@donadaigua.com


You have 14 days to return it, as contemplated by European law on the return of products, but there are some conditions that you must meet.

The return conditions are:

  • the product must be in the same condition as it was sent;
  • clothing or accessory cannot be used.

 

The costs of the return are not included in the price of the products or shipping, so if you want to return something, you will pay the costs.

 

The money for the order will be returned to you as soon as the order arrives.

 

Important: If the product does not meet the return requirements, the money will not be returned.


When you buy a product in our online store you will be accepting these conditions.